Privacy Policy

Who We Are

Big Bullion Pte Ltd is registered in Singapore and licensed by the Ministry of Law (License No. PS20250000846). This policy explains what personal information we collect, why we collect it, and what you can ask us to do with it.

Information We Collect

We only collect what we need to run a transaction and meet our obligations as a licensed precious-metals dealer:

• Contact details: your name, phone number, email address, and your home address if you want your order delivered.
• Identity verification, where anti-money-laundering rules require it: your NRIC or passport number, your date of birth, and the identity documents you show us.
• Transaction records: details of purchases and sales, including payment confirmations.

How We Use It

• Quoting, scheduling appointments, and completing your transactions.
• Meeting our Know-Your-Customer (KYC) and anti-money-laundering (AML) obligations under Singapore law.
• Answering your questions on WhatsApp, Telegram, or email.
• Operational updates, such as arranging your delivery. We do not send marketing emails without your consent.
• Measuring which of our adverts and pages lead to orders. That way we spend less on advertising that does not work.

Marketing Messages

We only send price alerts and offers to customers who have asked for them. You can ask for them when you register, or at any time under Preferences in your account. If you have never asked, we do not send them.

You can stop them whenever you like. Turn them off under Preferences in your account, or use the unsubscribe link at the bottom of any marketing email. You can also write to us at hello@bigbullionsg.com. We act on it as soon as we receive it.

This has no effect on the emails we send about your orders, payments, invoices and buybacks. Those are part of the transaction and are always sent.

We send these messages through our email services. Only customers who have given us permission receive them, and you can unsubscribe at any time.

Sharing Your Information

We do not sell or rent your information. We only share it:

• With the service providers we need to complete your transaction, such as couriers and payment processors.
• When required by law or a valid regulator request.
• With the companies that run parts of this business for us. Airwallex handles card and PayNow payments. Resend sends you our emails. Mailchimp sends our welcome messages and offers to customers who have asked for them. Vercel, Render and Supabase host the website and its records. Each one gets only what it needs for that job. None of them may use it for their own purposes. Meta is the one exception, and only for the advertising measurement described below.

How Long We Keep It

We keep transaction records for as long as Singapore regulations require. That is currently five years for most precious-metals records. We then dispose of them securely.

Advertising measurement data is held by Meta under Meta's own retention rules, not ours. The advertising cookies in your browser expire on their own, and the main one goes after about 90 days.

Your Rights

You may ask us to:

• Confirm what information we hold about you.
• Correct anything that is wrong or out of date.
• Delete your data, where we have no legal obligation to keep it.

Get in touch using the details below, and we aim to reply within 30 days.

Where we rely on your consent to use your information, you may take that consent back at any time. Write to us at hello@bigbullionsg.com and we will stop that use, usually within a few days and in any case within 30 days. Taking your consent back does not undo what we already did while we had it, and it does not affect the records the law requires us to keep. For price alerts and offers specifically, you can also change your choices in your account, or use the unsubscribe link at the bottom of any such email.

You can also ask us to stop using your information for advertising measurement. Doing so does not affect your order history. It does not change the records we are legally required to keep.

Cookies

Some cookies are strictly necessary and the site does not work without them. They keep you signed in and remember what is in your cart. They hold your items while you are paying. They bring you back to the page you were on after you sign in. These do not identify you to anyone outside Big Bullion.

We also do our own counting, on our own systems. We give your browser a random ID. It lets us see how many different people looked at a product, added it to a cart or reached checkout. It identifies a browser, not a person. No name, email address or phone number is attached to it. We do not share it with anyone. Clearing your browser's site data clears it.

We also let Meta (Facebook and Instagram) set two advertising cookies, named _fbp and _fbc. They are set when you visit the site. They let us measure which of our adverts led to a purchase. They do not carry your name, email address or phone number.

You can turn advertising cookies off in your browser's settings, and you can control what Meta shows you through the ad settings in your Facebook or Instagram account. Turning them off does not stop you buying from us. Only the measurement stops.

Advertising and Measurement

We advertise on Facebook and Instagram. To know whether that advertising works, we use Meta's measurement tools. One is a small piece of code on this website. The other is a direct report from our own systems: when you open an account, when you give us your mobile number to claim an offer, when you start a checkout, and when an order is completed.

What we send to Meta:

• A scrambled version of your email address and phone number.
• An anonymous browser ID, which identifies a browser rather than a person, and Meta's own advertising cookies.
• Your IP address and the type of browser you are using.
• The value of an order, or of a basket you took to the checkout, and which items it contained.

What we never send to Meta:

• Your name, or any address.
• Your NRIC, passport number or any other ID number, and your date of birth.
• The documents you give us for identity checks, and any notes on your order.

The scrambling is one-way. We do not send Meta your email address or phone number in a form that can be read. Meta scrambles the details it already holds in the same way and compares the two results, and that is how it works out whether an advert led to a sale, without either side handing over a readable list.

This information goes to Meta Platforms Ireland Limited and Meta Platforms, Inc., which means information about your visit leaves Singapore. We send only the items listed above. We require Meta to protect them to a standard comparable to the Personal Data Protection Act.

If you are visiting from Europe, the United Kingdom or Switzerland, we ask before we set any advertising cookie, and nothing is measured until you say yes. You can change your answer at any time, including taking a yes back, with the "Cookie choices" link at the bottom of every page.

You may prefer we did not do this. Turn off advertising cookies in your browser, or use the ad settings in your Facebook or Instagram account. You can also write to us and we will stop. Asking us to stop does not affect your orders, your account, or anything you have already bought.

Contact Us

For any privacy question, reach us via WhatsApp or Telegram at +65 8970 2161, or email hello@bigbullionsg.com.

Our Data Protection Officer is Ian Chan, Managing Director. For data protection matters specifically, the same channels reach them: email hello@bigbullionsg.com, or the WhatsApp number above.

Updates to This Policy

We may update this policy from time to time. The latest version is always the one posted on this page.